Any adult, legally capable person over the age of 18 can register at BETVAM. Each user chooses their own username (if available) and password, and is responsible for their security. In case of suspicion of unauthorized access, the Organizer must be notified immediately.

Registration gives you full access to all functionalities and services on www.betvam.bg.

Press the button"Registration"and follow the instructions. If you enter incorrect information, the system will automatically inform you to correct it.

Filling in personal data is aimed at preventing fraud and protecting your security. The data is treated as confidential and is not provided to third parties, except when required by law. By providing a date of birth, you confirm that you are over 18 years of age. Correctly entered personal data guarantees your right to receive winnings. If the data is inaccurate, incomplete or false, winnings cannot be paid out.

You need to confirm your registration using the email you used to create your account.

You can only register once with BETVAM. After that, you can only change your email address, messaging preferences, and political status. To change other data, you must send a request from your registered email and provide the necessary verification documents.

From the menu"Login", select"Forgot your password?"and enter the email address you used to register. You will receive instructions for setting a new password.

The account is automatically locked after three consecutive incorrect login attempts. Wait 15 minutes without making any new attempts – then it will be automatically unlocked and you can log in again.

No. Your only obligation is to comply with the BETVAM Terms and Conditions, which set out the rules for using the site and the rights of users. By registering, you confirm that you are familiar with and accept these terms.

In your profile you will see your current balance, betting history, deposits made, winnings received and bonuses.

Only you and an authorized BETVAM team have access to your account data, including your deposit and withdrawal history.

The deadline for checking and processing the withdrawal request submitted by the client is up to 72 (seventy-two) hours, but no more than 2 business days, from the moment of receipt of all required documents and information.

• Card: 1–5 days (Bulgarian banks) / up to 10 days (foreign);
• Bank transfer: 1–5 days;
• EasyPay / FastPay: immediately;
• ePay: up to 1 hour.

The deposit is the amount you deposit into your gaming account to participate in the games. The size of the bets is determined by you.

You can deposit in EUR. If you use a card or account in another currency, the currency conversion is done automatically by your bank.

No, the selected currency remains fixed after the account is created.

You can deposit via: debit or credit card, EasyPay, ePay, FastPay, bank transfer or Cashterminal.

The minimum deposit is 5 EUR.

You can make the transfer online or on site at your bank branch. You need to transfer the desired funds to one of our bank accounts, depending on the currency. In the "Reason" field, be sure to indicate your EGN or LNF (personal number of a foreigner). The funds will be credited to your account within 10 business days.

Bank account in EUR -

Holder:

BIC:

Bank name:

Reason: Personal Identification Number or Social Security Number

The minimum deposit amount is €5

Select the "Card" method and enter your MasterCard, Maestro, Visa or Visa Electron details - cardholder name, 16-digit card number, expiration date and CVV code (the three-digit security code located on the back of the card).

The minimum deposit amount is €5

When depositing with EasyPay, you can deposit in two ways: via a payment code, which you can receive after requesting a deposit through the site, or directly by providing your PIN to an Easypay cashier.

• To deposit via payment code, you need to request the deposit via the site > Deposit, and you only need to select the amount you wish to deposit. After pressing the deposit button, you will receive a 10-digit code, which you must provide to the Easypay cashier, where you will have to pay the amount. The code is valid for 24 hours.

• To deposit with your personal identification number, you only need to go to an Easypay cashier and inform the cashier that you wish to make a deposit on our site via your personal identification number. After paying the amount, the deposit will be credited to your account instantly. This option is only available for accounts with EUR selected as the currency.

The minimum deposit amount is €5

To deposit via ePay, you need to have an active account on the platform. Select ePay from the deposits page of our site, enter the desired amount and click "Deposit". You will be redirected to ePay, where you need to enter your username and password to complete the payment.

Please note that ePay applies its own limits for deposits and withdrawals according to your account level. More information can be found at epay.bg.

The minimum deposit amount is €5

To deposit via FastPay, visit the nearest cashier and indicate that you wish to deposit funds into your BETVAM gaming account. You will need to provide your Personal Identification Number (PIN) used during registration.

You can find a full list of cash desks on the FastPay website.

The minimum deposit amount is €5

Through Cashterminal you can make a deposit at over 1,600 devices across the country. Select the BETVAM icon from the menu, enter your personal identification number and deposit the desired amount. The funds are credited to your gaming account in real time.

The method is only available for accounts with EUR currency.

The minimum deposit amount is €5

The maximum deposit amount is €15

Deposits via A1 can only be made when the phone number registered in the user's profile on betvam.bg matches the phone number of the A1 subscriber from whom the payment is made.

Deposits via A1 are accepted only from subscribers who are a party to a valid contract for mobile electronic communications services with A1, and the services under this contract must be active for at least 6 (six) months.

Deposits are not accepted from:

• prepaid cards;
• subscribers under a contract with a bob tariff plan;
• subscribers who are state or municipal organizations or legal entities of budget support.

When making a deposit, the user can choose one of the following values: €5 / 9.78 BGN, €10 / 19.56 BGN or €15 / 29.34 BGN. The maximum total amount for loading the Game Account via one mobile number within one monthly billing period is €50 / 97.79 BGN excluding VAT.

The method is available only for accounts with EUR currency.

Check the card's expiration date, account balance, correctness of data, and whether you have successfully activated the 3D Security code. If the problem persists, contact customer service.

There is no need to contact us. The deposit will be credited to your account within 1 to 10 business days. In case you do not receive the amount in your account within this period or you have confused the payment reason, then you should contact our Customer Service department.

For verification, you need to send a copy of your ID card via email - a color photo of both sides of the document. This confirms that you are of legal age and the real owner of the account.

BETVAM reserves the right to request additional documentation. In certain cases, you may be asked to provide a copy of a credit/debit card or utility bills, as these can be used to identify you in an indisputable manner. This is in your interest and serves to protect against abuse.

The data provided is processed in complete confidentiality and is used solely for the purposes of your account at www.betvam.bg.

You need to attach documents for your verification from your profile, "Verification" menu, following the instructions for the sequence of sending the required documents.

The minimum withdrawal amount is 10 EUR.

The minimum amount for withdrawing funds via Epay, EasyPay, FastPay and debit/credit cards is 10 EUR.

The possibility of cancellation depends on the status of the payout. If it is in the process of being processed and has not yet been approved by BETVAM, you can cancel it. Check the status in the "Payout" section - if it is marked "Awaiting approval", the request can be canceled and the amount will be automatically returned to your account.

After logging in and depositing, select a game, set lines and bet, and confirm.

Bets are accepted automatically, but BETVAM reserves the right to refuse acceptance under certain conditions.

The minimum bet per line is 0.05 cents, and the amount may vary depending on the game.

BETVAM offers a variety of games, including live roulette via video link. It is recommended to familiarize yourself with the rules of each game via the "Help" menu.

If you suspect account abuse, a deposit or withdrawal error, or any other issue related to using the site, please contact our operators. The goal is to resolve each case as quickly as possible and in a manner that satisfies both parties.

In section"My account"→ In "History" you will find detailed information about all bets made, deposits, bonuses and winnings.

You can use the site via smartphone or tablet. The platform supports iOS and Android.

After reconnecting and logging in, the system will load your unfinished session.

To place a sports bet, log in to your account, select the desired market or odds and click on it. The selected selection will be added to the slip on the right of the screen, where you can enter the amount and choose the type of bet - single, multiple or system. Then click "Place bet" to confirm it, or "Clear" if you wish to cancel it.

The minimum amount you can make a successful bet with in the sports section is 0.10 cents.

All terms and conditions regarding the settlement of sports bets are published in the menu."Rules"on sports betting. If you have any additional questions, concerns or recommendations, please contact our Customer Relations department.

Fast settlement of bets is a priority for BETVAM. We aim to process bets as soon as possible after receiving the official result. In some cases there may be a delay while waiting for the result to be confirmed. If your bet has not been settled within one hour of the end of the event, please contact our Customer Relations team.

Cashout allows you to close your bet before the end of the event and receive the offered amount immediately.

You can withdraw part of your bet and leave the rest active until the end of the event.

Balance – total available amount; Withdrawable – funds available for betting or withdrawal; Free bets – active betting bonuses.

From section"My profile"→ "Settings" you can manage how you receive notifications.

When playing a bonus, the funds from "Withdrawable" are used first. If they are exhausted and the rollover amount is 0, you can place a bet with the available balance.